Contact Gallerists
The fastest way to reach us is email. Write to [email protected] and a person on our team reads every message.
Email support
[email protected]We answer questions about the product, plans, billing, your account and listings in the Gallerists guide. Collectors with a question about a specific work should contact the gallery directly from its profile in the guide.
Help inside your account
If you already have an account, open the help panel inside Gallerists. It answers the common questions about inventory, CSV import, offer PDFs, viewing rooms and billing, and you can manage your plan, payment method and cancellation yourself in the billing settings.
What to include in your email
A complete first message lets us solve the problem in one reply.
- The email address of your Gallerists account
- Your gallery name and plan
- What you were trying to do and what happened instead
- The page or record where it happened, and the date and time
- A screenshot if something looks wrong on screen
- For billing questions, the date and amount of the charge
Please do not send passwords, full card numbers or confirmation codes by email. We never ask for them.
Billing and refunds
Payments are final, with the narrow exceptions described in our refund policy. Requests under that policy go to [email protected] within 14 days of the charge.